This policy covers the rules, guidelines, and procedure regarding payments and issuance of receipts.

Payment Methods and Third-Party Payment Providers

ISEKAI offers various means for the convenience of our customers to pay their orders. The following payment methods are directly available on our website:

DEBIT, PREPAID and CREDIT CARDS
Pay securely and conveniently using your debit, prepaid or credit cards. Our payment provider ensures that all transactions using cards are made real-time and are highly secured. Accepts all locally-issued cards and most of internationally-issued cards.

Mastercard - 24/7
VISA - 24/7
PayPal (using PayPal Express Checkout) - 24/7

ONLINE BANKING
Pay online without personally visiting your banks. You will be redirected to your bank's payment portal upon selecting this payment option.

Unionbank - 24/7
BDO - 24/7 (Coming Soon)
BPI - 24/7 (Coming Soon)
RCBC - 24/7 (Coming Soon)


e-WALLET and DIGITAL PAYMENTS
Pay with just a tap using your digital wallets. You will be redirected to your digital payment provider portal upon selecting this payment option.

GCash - 24/7
GrabPay - 24/7
PayMaya - 24/7
Coins PH - 24/7 (Not Available during Beta)

OVER-THE-COUNTER (OTC) PAYMENTS
No cards, bank accounts or e-wallets? Pay in the traditional way! Make payments in cash in over thousands of shops and establishments of our payment provider's over-the-counter payment partner shops and establishments.

7-Eleven- Business hours, 24/7
SM Payment Center - Business hours (Not Available during Beta)
Robinsons Payment Center - Business hours (Not Available during Beta)
Cebuana Lhuillier - Business hours
MLhuillier - Business hours
Palawan Pawnshop - Business hours (Not Available during Beta)
RD Pawnshop - Business hours (Not Available during Beta)
ECPay - Business hours (Not Available during Beta)
Pay & Go- Business hours (Not Available during Beta)
Possible - Business hours (Not Available during Beta)
RuralNet - Business hours (Not Available during Beta)
DA 5 - Business hours (Not Available during Beta)

INSTALLMENTS / BUY NOW, PAY LATER
Pay without breaking the bank! Manage your payment according to your budget through installments.

Billease - 24/7 (Not Available during Beta)

CASH-ON-DELIVERY (COD)
Not yet offered as of the moment but will be available soon.

Before making payments, please make sure that you are knowledgeable with the additional fees that the payment entities above charges including but not limited to banking fees, transaction fees, conversion fees, convenience fees and others. ISEKAI will not be liable for any claims of charges incurred by these payment entities.

Payment Liabilities and Other Terms

Since ISEKAI is using third-party vendor payment gateways, all payment liabilities, terms and other claims must be directed to the payment provider.

ISEKAI will not be liable for any fraud, extra charges and other inconveniences that will happen on your payments that have gone through these payment provider's systems. However, ISEKAI can give guidance to steps that the customer should take if anything happens regarding payment transactions.

Issuance of Receipts

For IN STOCK items: Upon payment, a digital acknowledgment receipt will be sent to the customer’s email address. A physical sales invoice receipt will be included in the package to be delivered. This sales invoice is considered as a valid official receipt (OR) for goods.

For PRE-ORDER items: Upon payment for both fully paid and partially paid pre-orders, a digital acknowledgment receipt per transaction will be sent to the customer’s email address. Upon delivery of the item, a physical sales invoice receipt will be included in the package. This sales invoice is considered as a valid official receipt (OR) for goods.

Receipts are valid for five (5) years. Please keep them for future reference as we might be requesting them for valid claims for returns, refund and exchange.