Below are some common questions of our customers regarding customer support. For other categories, select the specific ones on the sidebar. If you have other questions not stated on this FAQ, don't hesitate to message us on Facebook or send an e-mail to

What are the customer support hours?

You can send your support inquiries at any time since our website and Facebook page is accessible 24 hours a day, 7 days a week (except during system maintenance, if any), but we will respond during business hours from 10:00 AM - 6:00 PM Manila Time. Customer inquiries will be responded within 24 to 48 hours.

Where can we contact you?

You can contact Customer Care using the following platforms:

ISEKAI Website: Contact Us page using the inquiry form

Facebook: ISEKAI: The Anime and Hobby Store Facebook page using Messenger

Instagram: ISEKAI: The Anime and Hobby Store Instagram using direct message

E-mail: Send us an inquiry at